preventing chaos in a crisis

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Preventing Chaos In A Crisis

Author : Patrick Lagadec
ISBN : 0077077741
Genre : Business & Economics
File Size : 80. 79 MB
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A crisis management program drawing on extensive consultations with major industrial groups worldwide. The author lays out a broad, practical strategic framework that helps decision-makers prevent, anticipate, limit, and control crisis situations, including how to respond to the media and avoid becoming a victim of crisis. Valuable real-world case studies are highlighted for quick reference, and major points are summarized in each chapter.

Business Continuity Management

Author : Peter Power
ISBN : OCLC:316472605
Genre : Management
File Size : 23. 87 MB
Format : PDF
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Crisis Leadership

Author : Gene Klann
ISBN : 9781882197750
Genre : Business & Economics
File Size : 40. 62 MB
Format : PDF, Docs
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"Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things - communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people."

Tourism Crises

Author : Joan C. Henderson
ISBN : 9780750678346
Genre : Business & Economics
File Size : 61. 69 MB
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In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions. Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas: · Political disturbance: the relationship between politics and tourism and political inspired tourism crises. · Social unrest: host-guest relations and tourists as targets of unrest · Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence · Environmental conditions: natural disasters and health crises · Technological crises; transport accidents and crises arising from technical failure · Corporate crises. Human resource issues and questions of finance With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions. * The first student focussed textbook to coherently tackle this significant and important area * Examines the principles and practices of crisis management within the context of the tourism industry * Uses up to date international case studies involving terrorism, environmental crises, health crises and technological crises, which have had major impacts on the industry.

Managing Tourism Crises

Author : Joan C Henderson
ISBN : 9781136381416
Genre : Business & Economics
File Size : 80. 56 MB
Format : PDF, ePub
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In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions. Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas: · Political disturbance: the relationship between politics and tourism and political inspired tourism crises. · Social unrest: host-guest relations and tourists as targets of unrest · Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence · Environmental conditions: natural disasters and health crises · Technological crises; transport accidents and crises arising from technical failure · Corporate crises. Human resource issues and questions of finance With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.

Risk And Crisis Management In The Public Sector

Author : Lynn T Drennan
ISBN : 9780415378147
Genre : Business & Economics
File Size : 24. 61 MB
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A particular feature of modern, post-industrial societies is the growing awareness of risk and crisis management. These relate to phenomena such as natural catastrophes (earthquakes, hurricanes and floods), terrorist attacks (Bali, New York, Madrid), corporate failures (HIH, Enron, WorldCom), threats to human and animal welfare (SARS, Foot and Mouth, BSE), critical incidents (bushfires, rail crashes, aviation accidents, mass shootings), environmental degradation (rain forests, ozone layer, oil spills), and policy failures (UK Poll Tax, Aboriginal and Torres Straight Islander Commission, public-private partnerships). The public sector, at both national and sub-national levels, plays a crucial role not only in the management of extra-ordinary events such as these, but also in anticipating and preparing for the "unthinkable." Therefore, the main theme of this book is the context, concepts and practice of risk and crisis management in the public sector in Western, notably European, and Asia Pacific countries. Thebook links theory and practice, with the specific aim of equipping public managers and those studying public management with the necessary knowledge and skills to manage risk, and effectively deal with crises.

The Crisis Manager

Author : Otto Lerbinger
ISBN : 9780415892315
Genre : Business & Economics
File Size : 60. 22 MB
Format : PDF
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Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today's world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization's most valuable asset – its reputation – The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises – natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization's policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.

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